In accordance with Peru’s Consumer Protection Code (Law N° 29571) and its Complaints Book Regulation, Quillari Tours provides this Virtual Complaints Book to its customers.
Provider information
Legal name: [Legal name to be completed] | Tax ID (RUC): [To be completed] | Address: [To be completed] | Cusco, Peru.
What is a complaint and what is a claim?
- Claim (Reclamo): dissatisfaction related to the products or services purchased.
- Complaint (Queja): dissatisfaction not related to the products or services, or discontent with customer service.
How to submit your claim or complaint
Write to our customer service email including the following information, as required by the official Complaints Book format:
- Full name and ID number (national ID or passport)
- Address and contact email
- Name of the tour or service booked and its date
- Amount claimed (if applicable)
- Details of the claim or complaint
- Your requested resolution
Response time
Quillari Tours will respond to your claim or complaint within no more than 30 calendar days, in accordance with the consumer protection regulations of INDECOPI (Peru).
Where to send your claim
You can submit your claim through our Contact page, indicating “Complaints Book” in the subject line.
Note: Filing a claim does not prevent you from pursuing other dispute resolution channels, nor is it a requirement to file a complaint with INDECOPI.
